// // //
Somehow, Mondays always turn into...well...Mondays. I reran the test upgrade I'd tried on Friday, and for some reason, everything magically worked (it took ten hours, but at least it worked). Unfortunately, though, I'm under a fair bit of pressure to do something about this particular service, due to some performance problems that the vendor seems particularly uninterested in helping us with (apart from throwing us this new major release of the software, but only after much begging, whinging and gnashing of teeth). I've really gotta get out of the IT industry. I think I summed it up nicely at our bi-weekly meeting, when someone mentioned how they'd been asked what ITS* stood for, and I said "how about Irritable, Tired and Shitty ?".
* - Of course, it stands for "Information Technology Services".